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Strategist | Strategy CatalystThe disruptor pullback continues: Amazon Clinic gets folded into One Medical, and Walgreens divests much of VillageMD

Walgreens announced plans to close a substantial number of stores and reduce its investment in VillageMD. Separately, Amazon announced that it is folding its pay-per-visit Amazon Clinic service into One Medical.

Press Release | All-AccessThe Academy and Cedar Partner to Launch The Consumer Co-Lab

Discover the future of consumer-centric healthcare at The Academy-Cedar Consumer Co-Lab. Join senior executives from Leading Health Systems as they collaborate with Cedar, integrating cutting-edge health tech and consumer insights to redefine patient care.

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Video | Strategy CatalystConsumer Centric Self-scheduling: Secret shop results from Strategy Catalyst evaluation of LHS and primary care disruptors

Secret shop results from our evaluations of LHS

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Video | Executive Insight HubChief Marketing Officer Inside Track

Inside Track on Chief Marketing Officers at Leading Health Systems including their priorities, obstacles, challenges, and buyer persona insights.

Sep 2, 2021

Podcast | All-AccessHow to Redesign Healthcare Experiences From the Inside Out, featuring Sonia Rhodes

Apr 21, 2022

Podcast | All-AccessApplying ‘Lightspeed’ Behaviors to the Pandemic & Beyond, featuring Angela Hwang

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Case Study | Strategy CatalystCRM Program Snapshots

A repository of CRM programs, including a market overview, common success factors and challenges, and individual case profiles.

Article | All-Access3 Essential Tips for Consumer and Digital Industry Partners Selling Healthcare Technology to Health Systems

Health Systems Are Ramping Up Spend in Consumer and Digital Healthcare Technology: What Industry Partners Need to Know

Sep 16, 2021

Podcast | All-AccessVisionary Thinking, featuring Judy Faulkner

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Video | Executive Insight Hub2024 Consumer Digital Market Outlook

Data and insights on Leading Health Systems (LHS) consumer digital strategies, budgets, and roadmaps

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Expert Insight | Strategy CatalystFrom Disruptors to Care Delivery: The 3 Areas CSOs Are Eager to Address

Our Strategy Catalyst team recently convened a group of Leading Health System (LHS) chief strategy officers (CSOs) to discuss the most pressing topics that are top of mind.

Nov 11, 2021

Podcast | All-AccessReimagining the Patient Education Experience, featuring Anjali Kataria

Report | All-AccessAdvancing the Consumer Experience Across Health Systems

The Academy and Cedar have partnered to launch The Consumer Co-Lab. Providers shared how they’re embracing strategies to cultivate consumer loyalty, developing data and analytics strategies, and creating digital engagement and care delivery models.

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Insights Briefing | Executive Insight HubChief Experience Officer Persona Profile

An overview of the role of a health system Chief Experience Officer for industry company executives

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Strategist | Strategy CatalystU.S. News & World Report releases first ratings of ASCs

On May 14, U.S. News and World Report—known for its influential rankings of colleges, graduate schools, and hospitals—released its inaugural ratings of the best ambulatory surgeries centers across the country.

Report | All-AccessThe Future of Integrated Virtual Care: Closing the Gap to Goal

The role of virtual care is shifting from a nice-to-have to a must-do. In a recent survey, Leading Health System (LHS) executives agreed with 93% reporting they plan to grow most or all of their virtual health offerings in the foreseeable future.

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Video | Strategy CatalystDigital Governance Models

Key case studies on digital governance structures within LHS.

Article | All-Access7 Recommendations for Consumer and Digital Healthcare Industry Companies

Digital Consumerism Recommendations According to Executive Leadership of Leading Health Systems

Jul 8, 2021

Podcast | All-AccessApplying a 'Moonshot' Lens to Health Equity, featuring Gene Woods

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Strategist | Strategy CatalystSecret shopping the patient experience: Digital vs. dial-in for primary care

We conducted a secret shopping test at 52 health systems and four disruptors, testing the ability to seek a primary care appointment online and over the phone. Our results suggest there's room for improvement, especially with call centers.