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Season 4 | Episode 4 - Jun 16, 2023

Leading with Values and Mission Orientation, featuring Randy Haffner, Ph.D.

Featuring Randy Haffner, Ph.D., President & CEO, AdventHealth Florida

Episode Description

Related Topics:
Healthcare ServicesFinance and OperationsCare Delivery
Relevant Roles:
Chief Executive Officers Chief Operation Officers

In this episode, Renee DeSilva is joined by Randy Haffner, Ph.D. the President & CEO of AdventHealth Florida. Together, they explore what it means to be a values-driven leader in a healthcare setting, as well as how values and mission as a faith-based organization connect to consumer experience goals and service standards.

Highlights from the conversation:

• AdventHealth’s consumer experience journey since 2019 (4:00)

• The distinction between consumers and patients (7:34)

• AdventHealth’s service standards of love, safety, and simplicity (11:11)

• How Advent’s care advocate program is improving care navigation (14:26)

• Why Randy believes leadership has to be a team sport (22:46)

• The concept that any organization is one generation away from losing its link to values (24:08)

• Why Randy would invite Nelson Mandela to his Table (33:15)

The full transcript of our conversation is also available to read. Show the Transcript.

About our Guest

Randy Haffner, Ph.D., President & CEO, AdventHealth Florida

Randy has been with AdventHealth since 1989 and has held senior leadership positions throughout the organization. As president/CEO of the multi-state division, Randy oversaw AdventHealth’s operations outside of Florida, comprising of 20 campuses across eight states. He also previously served as CEO of Porter Adventist Hospital in Colorado, and as administrator of AdventHealth Orlando.

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Leading Through Change, featuring Tina Freese Decker

The Health Management Academy’s Table Podcast welcomes Tina Freese Decker to the table for a transparent discussion with our host and CEO, Renee DeSilva. As President & CEO of Corewell Health, Tina is leading the way for Michigan’s largest health system. With over 13 billion in revenue, 22 hospitals, and 60k team members, Corewell is making a huge impact, covering 1.2 million lives under its health plan.

One of the key takeaways from Renee’s conversation with Tina is her belief in ‘systemness’ – finding the perfect balance between shared, systemwide goals and honoring local environments. It’s incredible to witness how this vision is coming to life at Corewell, nearly eighteen months after the integration.

Renee and Tina also delved into Corewell’s health equity initiatives, where they’ve made strides in vital areas like infant mortality and youth suicide prevention. Led by Dr. Lynn Todman, their dedication to engaging with local communities and building trust is truly inspiring.

Tina’s reflections on her leadership philosophy were equally captivating, especially as she shared how it evolved over the years. Her emphasis on over communicating and over listening was a standout – a true testament to her commitment to fostering a thriving and united organization.

We look forward to witnessing Corewell Health’s continued success and positive impact on the lives of so many.

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